Lopterra Services Privacy Policy

Effective Date: 2024

Welcome to Lopterra! We value your interest in our company and take the protection of your personal data very seriously. We process your personal data in accordance with applicable data protection laws, in particular the Nigeria Data Protection Regulation (NDPR) 2019, Protection of Personal Information Act (POPIA) 2013 fully enforced from 1 July 2021 and EU General Data Protection Regulation (EU GDPR) and any national legislation implementing it. This Privacy Policy provides detailed information about the processing of your personal data by Lopterra GmbH and your rights in this regard.

Personal Data
Personal data is information that identifies or makes you identifiable as a natural person. This includes, for example, your name, date of birth, address, email address, phone number, IP address, employment history, or education. Data that cannot be linked to a specific individual is considered anonymous.

1. Purposes and Legal Bases of Data Processing

Lopterra is a professional HR and training services provider, offering HR outsourcing, health and safety training, management system courses, and consulting services. We process your personal data for the following purposes:

• Service provision: Managing your access to Lopterra services, courses, and training programs.
• Customer relationship management: Communicating with you regarding services, updates, and opportunities.
• Marketing and newsletters: Sending relevant information and offers, only if you have given consent or under legitimate interest.
• Application processing: Managing job applications submitted to Lopterra.
• Legal compliance: Meeting contractual, commercial, tax, and statutory obligations.

2. Responsible Authority and Data Protection Officer

Lopterra Services 

Email: info@lopterraservices.com
Contact for privacy concerns: info@lopterraservices.com

3. Your Rights as a Data Subject

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erase your data
• Right to restrict processing
• Right to data portability
• Right to object to processing (including direct marketing)
• Right to withdraw consent at any time

To exercise your rights, contact: info@lopterraservices.com. You may also lodge a complaint with a data protection supervisory authority.

4. Sharing of Personal Data

We share personal data only as necessary to deliver services or comply with legal obligations:

• Service providers: Partners supporting delivery of services, such as payment processors, training platforms, and IT services.
• Legal or regulatory requirements: Disclosure to authorities where required by law.
• Marketing partners: Only with consent, for email newsletters or service updates.

Third-party providers may process your data under standard contractual clauses to ensure compliance.

5. Data Storage Period

We store personal data only as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. Commercial, tax, or statutory retention requirements may extend this period. Once no longer needed, data is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, monitor website performance, and provide marketing insights. Cookies may be:

• Session cookies: Deleted when your browser session ends.
• Persistent cookies: Stored for future visits, such as preferences.
• Third-party cookies: Used by partners for analytics, advertising, or marketing purposes.

You can manage cookies via your browser settings. Disabling certain cookies may limit website functionality.

7. Online Marketing and Analytics

We use analytics and marketing tools including, but not limited to:

• Google Analytics – website usage analysis
• Advertising platforms – remarketing and conversion tracking (Google Ads, LinkedIn, Facebook, Reddit, etc.)
• Email marketing tools – newsletters (e.g., Emarsys)

All tools are used in compliance with the laws weve mentioned above. Personal data is anonymized or pseudonymized whenever possible. You may opt out of marketing communications at any time.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, loss, or destruction. All website data transmissions use HTTPS encryption.

9. Mandatory Data Provision

Certain personal data is necessary to provide our services, complete contracts, or comply with legal obligations. Without these data, we may be unable to provide services or process requests.

10. Children’s Privacy

Our services are not intended for children under 16. Personal data of minors is collected only with parental or guardian consent.

11. Links to Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of these third parties.

12. Changes to this Privacy Policy

We may update this policy from time to time. Updated policies will be posted on our website with the revised effective date.

Lagos, 2024