Interpersonal Skills

To provide employees and organization with life skills that they can use everyday to communicate and interact with people, both individually and in groups.
To provide employees and organisation with life skills that they can use every day to communicate and interact with people, both individually and in groups.

To apply knowledge of interpersonal skills to enhance the effectiveness of interactions and relationships with colleagues and customers both internally and externally.
Learners/staff will discuss, analyse, practise and reflect on building strong interpersonal skills in order to work well in teams, groups and individually and be able to communicate and interact effectively with colleagues and customers.

The learning never stops

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Course Agenda

What is Provided?

Comprehensive course notes and illustrations.
Progress quizzes keep learning on track.
An overhead slide presentation providing supplementary.
Videos to illustrate best practices, case studies, and operational examples.
A learner workbook including progress quizzes.
Light refreshment is provided for classroom courses
Has attended certificate – Short course

Professional Benefits

At the end of this course, delegates should be able to:

Acquire the best communication strategies that reflects your own personal style.
Discover the skills required to start a conversation, move a conversation along, and progress the conversation to higher levels.
Gain tools and strategies necessary to communicate with diplomacy and adapt your communication style to various situations.
Acquire essential developing interpersonal skills that can positively impact your career and personal life.

Pre-requisites

It is desirable for learners wishing to achieve this unit standard to be competent at

Certification

As a short course: Successful delegates will receive a has attended certificate.

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