Job Description:
Responsibilities
Business Operations:
- Oversee and manage the overall operations of the firm, ensuring smooth and efficient functioning.
- Develop and implement operational policies, procedures, and guidelines to enhance productivity and effectiveness.
- Identify areas for process improvement and implement strategies to optimise business operations.
- Collaborate with team members to ensure timely project delivery and client satisfaction.
Client Management and Sales:
- Build and maintain strong relationships with existing clients, acting as the main point of contact for their HR and training needs.
- Identify client requirements, provide tailored solutions, and ensure high-quality service delivery.
- Conduct client consultations, needs assessments, and present HR, training or consultancy service proposals.
- Monitor client satisfaction levels, address any concerns, and proactively identify opportunities for upselling or cross-selling.
- Oversee the development and implementation of sales and marketing strategies to expand our client base.
- Conduct market research to identify potential clients, industry trends, and competitive analysis.
- Participate in business development activities, including networking events, conferences, and presentations.
- Meet sales targets.
Team Coordination:
- Provide leadership, guidance, and support to the team, fostering a positive and collaborative work environment.
- Assign tasks, set priorities, and ensure efficient resource allocation.
- Conduct regular team meetings to communicate updates, share knowledge, and address any challenges.
- Facilitate professional development opportunities and training for team members.
Qualifications and Skills
- Bachelor’s Degree in Business Administration or any related field.
- 2 – 5 years relevant work experience.
- Proven experience in sales, business development or a similar business. management role. Sound knowledge of HR practices, employment laws, and industry trends.
- Strong business acumen and the ability to develop and execute business strategies.
- Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
- Demonstrated leadership abilities and experience in managing a small team.
- Proficient in MS Office Suite.
- Strong organisational and time management skills, with the ability to handle multiple tasks and deadlines.
- Self-motivated and proactive with a problem-solving mindset.
Remuneration
- Salary: N100,000 – N120,000 Monthly
- Plus commission and bonus.